Shipping Policy

At Kastore, we aim to provide a clear, reliable, and professional shipping experience for every customer. This Shipping Policy explains how orders are processed, shipped, and delivered from kastoresh.myshopify.com.

1. Order Processing Time

Orders are processed within 1–3 business days after payment is successfully received.

Business days are Monday through Friday, excluding weekends and public holidays.

During busy periods, order processing may take slightly longer. If there is a significant delay, we will contact you by email.

2. Shipping Destinations

Kastore ships orders to customers within the United States and other available destinations shown at checkout.

Shipping availability may vary depending on the customer’s location and the products ordered.

3. Shipping Costs

Shipping costs, if applicable, are calculated and displayed at checkout before you complete your order.

Any available free shipping offers will be clearly shown on our website or at checkout.

4. Estimated Delivery Time

Estimated delivery times may vary based on the shipping destination, carrier availability, and order volume.

Typical delivery time is approximately 5–12 business days after your order has been processed and shipped.

Please note that delivery times are estimates only and are not guaranteed.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

You can use this tracking number to follow the progress of your delivery.

6. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

Kastore is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at kardelenakcay836@gmail.com.

7. Delayed or Lost Packages

While we work with shipping providers to ensure timely delivery, delays may occur due to weather, carrier issues, high shipping volume, customs processing, or other circumstances outside our control.

If your order is significantly delayed or appears to be lost, please contact us so we can assist you with the shipping carrier and help resolve the issue.

8. Damaged Packages

If your order arrives damaged, please contact us as soon as possible at kardelenakcay836@gmail.com.

Please include your order number, a description of the issue, and photos of the damaged package or item. We will review the case and provide an appropriate solution.

9. International Shipping

If international shipping is available at checkout, customers are responsible for any customs duties, import taxes, or fees required by their country.

Customs processing may cause delivery delays that are outside our control.

10. Contact Information

For any questions about shipping or delivery, please contact us:

Kastore
Website: kastoresh.myshopify.com
Email: kardelenakcay836@gmail.com
Phone: +1 929 452-8254
Address: Kastore, 11052 Whithorn St, Detroit Michigan 48205, United States