FAQs

1. How can I contact Kastore?

You can contact us by email at kardelenakcay836@gmail.com or by phone at +1 929 452-8254.

2. How long does order processing take?

Orders are usually processed within 1–3 business days after payment confirmation.

3. How long does delivery take?

Estimated delivery time is usually 5–12 business days after your order has been processed and shipped.

4. How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available. Tracking updates may take 24–48 hours to appear.

5. Do you accept returns?

Yes. Kastore accepts returns within 30 days of delivery.

6. Do I have to pay for return shipping?

No. Kastore offers free return shipping for eligible returns.

7. Do you charge a restocking fee?

No. We do not charge any restocking fees.

8. Are any items final sale?

No. Kastore does not sell final sale items. All products are eligible for return if they meet our return conditions.

9. What condition must items be in for a return?

Items must be unused, unworn, unwashed, and in their original condition with packaging, tags, and any included accessories.

10. When will I receive my refund?

After we receive and inspect your returned item, approved refunds are processed to the original payment method. Please allow 5–10 business days for the refund to appear on your bank or card statement.

11. What should I do if I receive a damaged or incorrect item?

Please contact us as soon as possible at kardelenakcay836@gmail.com with your order number, a description of the issue, and photos if available.

12. Can I change or cancel my order?

If you need to change or cancel your order, please contact us quickly at kardelenakcay836@gmail.com. We will do our best to help before the order is processed or shipped.