Return and Refund Policy

At Kastore, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return within 30 days of receiving your order.

Return Eligibility

We accept returns under the following conditions:

• Returns are accepted within 30 days of delivery.
• Items must be unused, unworn, unwashed, and in their original condition.
• Items must be returned with original packaging, tags, and any included accessories.
• Proof of purchase or order confirmation is required.

Free Return Shipping

Kastore offers free return shipping for all eligible returns. Customers will not be charged for return shipping when the return request is approved.

Once your return request is accepted, we will provide return instructions and, when applicable, a prepaid return shipping label.

No Restocking Fee

We do not charge any restocking fees. Eligible returns will be refunded without any restocking deduction.

No Final Sale Items

Kastore does not sell final sale items. All products are eligible for return as long as they meet the conditions stated in this policy.

How to Start a Return

To request a return, please contact us at:

Email: kardelenakcay836@gmail.com
Phone: +1 929 452-8254

Please include your order number, full name, email address, and the reason for your return request.

Refunds

Once we receive and inspect your returned item, we will notify you by email regarding the approval of your refund.

If approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear on your bank or card statement, depending on your payment provider.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us as soon as possible at kardelenakcay836@gmail.com with your order number and photos of the issue.

We will review the issue and provide a suitable solution, such as a replacement or refund.

Exchanges

The fastest way to receive a different item is to return the original item first. Once your return is approved, you may place a new order for the item you want.

Return Address

Returns must be sent only after your return request has been approved.

Kastore
11052 Whithorn St
Detroit, Michigan 48205
United States

Contact Information

For any questions about returns or refunds, please contact us:

Kastore
Website: kastoresh.myshopify.com
Email: kardelenakcay836@gmail.com
Phone: +1 929 452-8254
Address: Kastore, 11052 Whithorn St, Detroit Michigan 48205, United States